How can we help?
Find an answer or send a support request. For accommodations, describe the assistance you need without sharing medical details.
Starting an assessment
Choose your company and enter the code from your employer. Use a laptop or desktop browser for the simulated desktop.
Resuming your progress
Return on the same browser to resume the same attempt. On another device, request a resume link using your code and candidate email.
Codes & payment
Each code allows one attempt. Payment confirmation unlocks the purchased codes. Codes cannot create a second attempt after completion.
Screen recording
Only starts after you grant browser permission. Choose the assessment tab. A recording indicator remains visible; you can stop sharing at any time.
Results & certificates
At least 80% in every category is required for a certificate. Your employer receives the full report for human review.
Access & privacy
Your company sees its own results. Verification links show a name and assessment record, not contact details or private reports.